PiDAM Shipping & Delivery Policy

Updated: December 2025

PiDAM is committed to providing fast, safe, and reliable delivery of agricultural products to customers nationwide. This Shipping & Delivery Policy outlines how orders are processed, packed, shipped, and delivered in compliance with Philippine laws and industry best practices.

1. Order Processing Time

Processing time varies based on the product type:

1.1 Fresh & Perishable Products (Fruits, Vegetables, Meat, Produce)

• Same-day or next-day harvesting/packing

• Processing typically within 24 hours

1.2 Dry Goods, Tools, Non-Perishables

• Processing within 1–3 business days

1.3 Bulk or Institutional Orders

• Vendors may require 2–7 days depending on supply volume and harvest availability.

Buyers will be notified if delays occur due to weather, supply conditions, or logistics constraints.

2. Shipping Methods

PiDAM uses the following logistics channels:

2.1 PiDAM Agri-Logistics (Local Delivery)

For nearby or local farmers/cooperatives:

• Motorbike delivery

• Multi-cab / tricycle delivery

• Cold storage handling (if applicable)

2.2 Third-Party Couriers

For provincial or inter-island transport:

• LBC

• J&T

• Flash

• JRS

• Other accredited partners

2.3 Direct Cooperative Delivery

Some cooperatives deliver directly using their own logistics.

3. Delivery Coverage

PiDAM currently serves:

• Lagonoy, Camarines Sur (home base)

• Bicol Region — selected areas

• Luzon, Visayas, Mindanao — for shipped products (depends on vendor capabilities)

Coverage expands as more cooperatives and logistics partners join.

4. Delivery Timeframes

Delivery time depends on the product type, vendor location, and courier.

4.1 Fresh Produce

• Local delivery: Same day to 48 hours

• Provincial delivery: 1–3 days (with cold-chain if required)

4.2 Non-Perishable Goods

• Luzon: 2–5 days

• Visayas/Mindanao: 3–7 days

4.3 Weather & Agricultural Conditions

Delays may occur due to:

• Typhoons or heavy rains

• Harvest availability

• Road closures

• Transportation disruptions

PiDAM will notify customers of any unavoidable delays.

5. Shipping Fees

Shipping fees vary based on:

• Weight or volume of products

• Shipping distance

• Courier rates

• Cold-chain requirements

• Multi-item orders

Shipping fees are shown clearly at checkout (in compliance with DTI transparency rules).

6. Packaging Standards

To protect product quality, vendors must follow:

6.1 Fresh Produce Packaging

• Clean, food-grade packaging

• Secured crates, cartons, or insulated bags

• Proper ventilation or moisture control

6.2 Frozen/Chilled Items

• Ice packs

• Insulated containers

• Cold-chain compliance (as required by RA 10611 – Food Safety Act)

6.3 Fragile or Heavy Items

• Protective wrapping

• Sturdy boxing

• Proper labeling

7. Order Tracking

Buyers may track orders through:

• PiDAM Order Dashboard

• SMS or email updates

• Courier tracking numbers

• Cooperative delivery updates (where applicable)

8. Failed Delivery Attempts

A delivery is considered “failed” when:

• Buyer is unreachable

• Incorrect address provided

• No authorized person to receive

• Security restrictions

• Force majeure (weather, accidents, etc.)

In such cases:

• Courier may attempt a second delivery

• Additional delivery charges may apply

• Perishables may not be replaced if spoiled due to failed attempts

9. Delivery Inspection

Buyers are encouraged to:

• Inspect items immediately upon receipt

• Record unboxing videos for documentation

• Report damaged, spoiled, or incorrect items within the allowed timeframe

This supports faster Returns & Refunds processing.

10. Loss, Damage, or Spoilage During Delivery

PiDAM will assist in resolving issues caused by:

• Courier mishandling

• Vendor packing issues

• Misdelivery

• Logistics delays causing spoilage

Claims must include photos/videos and be reported within:

• 24 hours for perishable goods

• 7 days for non-perishables

11. Freshness & Quality Guarantee

PiDAM ensures:

• Farm-to-table freshness

• Coordinated harvest schedules

• Minimal handling

• Cold-chain options when required

Spoiled or unsafe products will be replaced or refunded based on the Returns & Refunds Policy.

12. Policy Changes

PiDAM may update this policy to comply with new DTI regulations, logistics improvements, or platform upgrades.

13. Acceptance of Policy

By using the PiDAM platform, buyers and vendors agree to follow this Shipping & Delivery Policy and all related guidelines.